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After Sales Service

User FQA & using guide:  Click Here the red word

  • Variations in color and measurement may occur due to handmade craftsmanship, screen resolution, lighting, and angles during photography. These are unavoidable factors. If this is a concern, please refrain from placing an order.
  • Our products are not fragile and are not easily damaged. As long as you handle and use them properly, you should not encounter any issues.
  • We do not take responsibility for products that become unusable due to intentional damage caused by human factors upon receipt.
  • The opening of the ring is made of 925 sterling silver, so it needs to be compressed when adjusting the size, which may result in slight deformation. This is a normal occurrence. Simply use your hands to straighten the opening when not wearing it.
  • Typically, our product quality guarantee period is 3 months. If you encounter any product quality issues within 3 months, you can contact our customer service for inquiries at support@gulingshops.com.
  • Our return policy is simple. Within 7 days of receipt of the item, you can request a return for a refund (excluding our outbound shipping costs), on any products or related product that has not been used, in its original box and in re-salable condition (except for some circumstances that described below).
  • Orders paid within 2 days support unconditional cancellation
  • You need to send us the order number and invoice by email, we will reply and refund the order amount within 24-48 hours.
  • Please do not initiate any PayPal cases or credit card chargebacks, we will do our best to help you resolve the issue.
  • For non-quality-related issues (such as dislike, mistake orders without repurchase, or change of mind), leading to a full refund, we will not cover the PayPal transaction fees. These fees will be borne by the buyer. In such cases, we will process a full refund based on the actual amount received via PayPal (deducting the transaction fees).
  • For refunds arising from quality issues, logistical issues, or damaged goods, gulingshops.com will cover the associated transaction fees and other costs.

Pay attention

  • The returned products cannot be installed or modified in any way.
  • The returned products must be enclosed in the original box with sufficient packing material.
  • The returned products must be arranged shipment within 7 days of the return approval from us.
  • Please note that an item is not deemed defective just because you do not like it after you receive it or use it. Due to the nature of the products and their usage, we cannot offer a refund in these situations.
  • More information please reference the policy of Returns & Refunds.
  • Material and Manufacturing Defects: During the warranty period, if damages occur due to material or manufacturing defects, including but not limited to cracks, stones or pendants detachment, fading of plating, etc., we will provide free repair or replacement if reported within three months after placing the order. If reported between three months and one year after the order, we will charge 30% of the original order cost (30% fee = repair cost + logistics fee).
  • Accidental Damage: Damages caused by accidental impacts, improper wearing, or misuse are not covered by the warranty. However, we are willing to provide repair services, and the fees will be charged based on the specific circumstances.
  • More details: Click here.