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Customer Care

We take product quality extremely seriously, every product is thoroughly inspected before leaving our factory. Upon initial receipt of the goods, if there appears to be a defect or damage, please contact us immediately by sending pictures or video to our customer service representative Becky/Lidio (support@gulingshops.com) and we will find the best solution for you ASAP.

Customer Service Time:

  • Business days: 24 hours response.
  • Weekends and holidays: 48 hours response.
  • Customers have the right to cancel order before shipping without giving any reason.
  • To exercise the right to cancel, customers must inform our customer service representative Becky/Lidio (support@gulingshops.com) of the decision to cancel this contract by a clear statement.
  • Please note that once the package is shipped from our warehouse (i.e., we send you the tracking number), the order cannot be cancelled.
  • You need to send us the order number and invoice by email, we will reply and refund the order amount within 24-48 hours.
  • Please do not initiate any PayPal cases or credit card chargebacks, we will do our best to help you resolve the issue.

Refund Policy Regarding PayPal Transaction Fees:

  • For non-quality-related issues (such as dislike, mistake orders without repurchase, or change of mind), leading to a full refund, we will not cover the PayPal transaction fees. These fees will be borne by the buyer. In such cases, we will process a full refund based on the actual amount received via PayPal (deducting the transaction fees).
  • For refunds arising from quality issues, logistical issues, or damaged goods, gulingshops.com will cover the associated transaction fees and other costs.

Pay attention:

  • The returned products cannot be installed or modified in any way.
  • The returned products must be enclosed in the original box with sufficient packing material.
  • The returned products must be arranged shipment within 7 days of the return approval from us.
  • If you decide you don’t like the product, don’t want it anymore, and there are no quality issues, the customer is responsible for the direct return shipping costs. We may withhold the refund until we receive the returned item. The customer is responsible for the return shipping cost (except for damaged goods).
  • We do not cover the shipping cost for undamaged products. Variations in color and measurement may occur due to handmade craftsmanship, screen resolution, lighting, and angles during photography. These are unavoidable factors. If this is a concern, please refrain from placing an order.
  • For returns, please contact customer service [support@gulingshops.com] for a return address.
  • Please note that customer must confirm the return process with our customer service representative Becky/Lidio (support@gulingshops.com) before returning the package. Packages that are returned without confirmation from our customer service representative will not be refunded.
  • Please contact us within 7 days after delivery so that we can replace a defective/incorrect item. After 7 days, we will not replace nor refund defective/incorrect items.
  • Material and Manufacturing Defects: During the warranty period, if damages occur due to material or manufacturing defects, including but not limited to cracks, stones or pendants detachment, fading of plating, etc., we will provide free repair or replacement if reported within three months after placing the order. If reported between three months and one year after the order, we will charge 30% of the original order cost (30% fee = repair cost + logistics fee).
  • Accidental Damage: Damages caused by accidental impacts, improper wearing, or misuse are not covered by the warranty. However, we are willing to provide repair services, and the fees will be charged based on the specific circumstances.
  • More details: Click here.

Please open the help center so you can get help: Click here in red word.