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FAQ OF USING GUIDE

Fashion Accessories Necklaces & Rings

Q: Do the products need special care?

A: To keep your jewelry looking its best, we recommend avoiding exposure to harsh chemicals or abrasive materials, and storing it in a cool, dry place when not in use.

Keep jewellery away from perfume, shower gel and water. Please take it off when taking a shower.

Additionally, we recommend removing your jewelry before engaging in activities such as swimming or exercising to avoid damage or loss.

Q: Can I send this as a gift?

A: Absolutely! You can include a personalized message for the recipient at checkout under order notes. You also have the choice to have the item shipped directly to the recipient’s address.

Q: What if I have gift wrapping needs?

Gift packaging: We use regular packaging by default. If you have any need to give it as a gift or write a blessing letter, please contact us through the online chat window or email before shipping or purchasing. Our website also has exquisite gift box packaging for you to choose from. For details, please see: Exquisite Gift Packaging.

Q: What is your return policy?

A: The specific information please reference this policy, click here.

Q: What’s usually wrong with necklaces and rings made from handmade clay?

A: As they are handmade, it is difficult to avoid a few small imperfections. Variations in color and measurement may occur due to handmade craftsmanship, screen resolution, lighting, and angles during photography. These are unavoidable factors.

Q: How long does it take to make?

Production time. Every piece of jewelry from nature takes time to make. Jewelry requires manual polishing, threading, painting, sealing, etc. It takes time. Trust us, good things are worth waiting for. Generally, the goods will be shipped within 5-8 days after placing the order, and the air freight time is 7-15 days. If you are giving it as a gift, please place your order and inform us in advance, and we will try our best to expedite your order.

Q: Can jewelry cause allergic reactions?

A: We understand that besides enhancing your beauty, comfort is crucial. Our jewelry is free from allergenic metals, ensuring a comfortable and worry-free wearing experience. It’s a gift of nature that brings you peace of mind.

Q: Will the color of the jewelry last forever?

A: Pendants and decorations made from shells, clay, crystals, and imported Czech glass beads can maintain their timeless beauty. However, the 925 silver chain of the jewelry may undergo oxidation and fading, which is entirely normal. To address this, we provide a silver polishing cloth for each customer. Simply use it to gently polish the silver jewelry, and it will restore its original shine and color.

Q: How is the packaging?

A: We use eco-friendly materials for packaging. Your jewelry arrives not only beautifully wrapped but also in sustainable packaging. Our eco-friendly packaging aims to minimize ecological impact and reduce the burden on the planet, ensuring a graceful and responsible presentation of your jewelry.

Q: Why do open ring bands tend to warp?

The opening of the ring is made of 925 sterling silver, so it needs to be compressed when adjusting the size, which may result in slight deformation. This is a normal occurrence. Simply use your hands to straighten the opening when not wearing it.

 

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