Shopping Cart

No products in the cart.

FAQ OF USING GUIDE

Fashion accessories daily maintenance and after-sales related

Yeah sure of cause.
1. Gently polish your silver jewelry with the silver cloth we provide.
2. Store jewelry in a dry and cool place.
3. Avoid direct exposure to sunlight and touching under harsh chemicals (perfume and others).
4. Remove jewelry before swimming or using cleaning products.
5. Wipe off oils and residues with a soft, damp cloth.
6. The opening of the ring is made of 925 sterling silver, so it needs to be compressed when adjusting the size, which may result in slight deformation. This is a normal occurrence. Simply use your hands to straighten the opening when not wearing it.

Absolutely! You can include a personalized message for the recipient at checkout under order notes. You also have the choice to have the item shipped directly to the recipient’s address.

We understand that besides enhancing your beauty, comfort is crucial. Our jewelry is free from allergenic metals, ensuring a comfortable and worry-free wearing experience. It’s a gift of nature that brings you peace of mind.

We use regular packaging by default. If you have any need to give it as a gift or write a blessing letter, please contact us through the online chat window or email before shipping or purchasing. Our website also has exquisite gift box packaging for you to choose from. For details, please see: Exquisite Gift Packaging.

As they are handmade, it is difficult to avoid a few small imperfections. Variations in color and measurement may occur due to handmade craftsmanship, screen resolution, lighting, and angles during photography. These are unavoidable factors.

  • Material and Manufacturing Defects: During the warranty period, if damages occur due to material or manufacturing defects, including but not limited to cracks, stones or pendants detachment, fading of plating, etc., we will provide free repair or replacement if reported within three months after placing the order. If reported between three months and one year after the order, we will charge 30% of the original order cost (30% fee = repair cost + logistics fee).
  • Accidental Damage: Damages caused by accidental impacts, improper wearing, or misuse are not covered by the warranty. However, we are willing to provide repair services, and the fees will be charged based on the specific circumstances.
  • More details: Click here.

Production time. Every piece of jewelry from nature takes time to make. Jewelry requires manual polishing, threading, painting, sealing, etc. It takes time. Trust us, good things are worth waiting for.
Processing Time: 5-8 working days
Shipping Time By Air: 7-15 working days.
If you are giving it as a gift, please place your order and inform us in advance, and we will try our best to expedite your order.

The specific information please reference this policy, click here.

Pendants and decorations made from shells, clay, crystals, and imported Czech glass beads can maintain their timeless beauty. However, the 925 silver chain of the jewelry may undergo oxidation and fading, which is entirely normal. To address this, we provide a silver polishing cloth for each customer. Simply use it to gently polish the silver jewelry, and it will restore its original shine and color.

We use eco-friendly materials for packaging. Your jewelry arrives not only beautifully wrapped but also in sustainable packaging. Our eco-friendly packaging aims to minimize ecological impact and reduce the burden on the planet, ensuring a graceful and responsible presentation of your jewelry.

The opening of the ring is made of 925 sterling silver, so it needs to be compressed when adjusting the size, which may result in slight deformation. This is a normal occurrence. Simply use your hands to straighten the opening when not wearing it.